Practice Manager Frequently Asked Questions

How secure is this system?

All personal information is kept confidential through our secure system. We use secure messaging systems that are accepted and required by the medical industry.


If I have access to a specialist in my account, can the specialist still access their account?

Yes, if you contact our support team, we can link the specialist through both the practice manager account and their own account.


How Do I Install MEDrefer?

You can download and use the MEDrefer Manager through our website or simply register through our website.

To access the website all you need is a computer with internet access and a modern web browser.  Go to and on the home page click "register".


What is the MEDrefer Manager?

The MEDrefer Manager is a small downloadable manager which allows easy integration with your current specialist clinical program. We are currently only releasing it to a limited number of specialists while it is in beta testing. However we plan to release it to a wider number of users in the near future. Contact us at if you’d like to try it out in your practice.


How much does it cost?

Practice Manager logins don’t require payment. However, practitioner site accounts need to be paid for individually. You can start out with a lite account, allowing you to test out MEDrefer and accept the first referral on behalf of a specialist, before paying any money.


Do I Have To Upgrade All Specialists in my Account?

No, you can choose to upgrade any specialist at the point at which they start to receive multiple referrals. Using our lite package, each specialist can accept their first referral for free.


Why do my specialists say ‘unverified’?

When you first click on the specialist and you've finished registration and have arrived at the launchpad, you will have the option to add in more details, including an AHPRA registration number. Once this number is filled in correctly, the unverified message will disappear. It is very important to get rid of these orange verified labels.


What about patient confidentiality?

Patient confidentiality is treated with the highest degree of security. Secure transport of information is one of our highest priorities. In cases where a medical care provider has elected to receive updates through a non-secure format such as email, we only provide basic information and require them to log in to our secure system using a referral code to access all personal and sensitive information.


Have more questions? Submit a request


Powered by Zendesk