Using MEDrefer

WA PHA Urgent Care Support Documents

• Using MEDrefer Manager in the WA PHA Urgent Care Pilot

Frequently Asked Questions

• What is a MEDrefer referral?
• Is there a fee to send or receive referrals?
• Practice Manager Frequently Asked Questions
• General Practitioner Frequently Asked Questions
• Specialists/Allied Health Frequently Asked Questions
• Patient Frequently Asked Questions

Registration and Signing In

• ★ Register as a GP via the Invite Email Sent by Your Practice Manager
• ★ Register as a GP via Best Practice
• ★ Register as a Practitioner via the MEDrefer Website

Practice Managers

• ★ Register as a GP Practice Manager
• ★ Register as a Specialist Practice Manager
• ★ Register as an Allied Health Practice Manager
• ★ Practice Manager Frequently Asked Questions

Managing Your Profile

• What is the MEDrefer database?
• Exporting Contacts from Genie Solutions
• Exporting Contacts from Best Practice
• Optimising your profile for search results
• Updating Your Availability
• Adding Another Practice to Your Account

MEDrefer Manager

• ★ What is the MEDrefer Manager App?
• ★ Running MEDrefer Manager with Remote Desktop Connection
• ★ MEDrefer Manager Installation

Issuing and Tracking Referrals

• How To Search on MEDrefer
• Issuing a Test Referral via the MEDrefer Website
• Issuing a Test Referral via Best Practice
• Tracking the Status of Your Referrals from within Best Practice

Accepting and Responding to Referrals

• Sending Reports & Notifications After an Appointment
• Accepting a Referral via the MEDrefer Website (for existing members)

Troubleshooting

• General Troubleshooting Guide

Payments

• Frequently Asked Questions About Payments